FAQ - Frequently asked questions
On this page we have compiled frequently asked questions and related answers for you. If you have any further questions, suggestions, criticism or praise, please feel free to send us an email . We are always happy to receive feedback and are happy to help you!
Questions about ordering
When will my order be delivered?
You can see the next shipping date of the respective product on the product page. The “Augustas Box (cheese and wine subscription)” is always sent on the first Tuesday of the month! All other boxes are always sent on Tuesdays.
Until when can I place an order ?
You can place an order at any time. Orders placed by Sunday evening will be shipped the following shipping day (see product page). If you order on Monday or Tuesday, you have to wait until the next shipping day for the respective product - desolé!
Can I cancel my order?
You can cancel your order free of charge up to one day before the shipping date (see product page). Simply send us an email - we will then confirm the cancellation.
Can I specify multiple delivery addresses for one order?
If you want to send/give away several boxes, the easiest way is to place an order for each box and enter the recipient's delivery address. Alternatively, you can contact us by email and we can prepare this for you away from our shop.
Questions about subscriptions/subscriptions
Which products do you offer as a subscription?
Our product "Augustas Box" is currently our only subscription product. A new box is put together every month and sent out on the first Tuesday of the month.
How long does my subscription last?
You choose the length of your subscription when ordering. Your subscription ends automatically after the term you selected.
How do I pay for my subscription?
When ordering, you select your preferred payment method (PayPal, credit card). For the duration of your subscription, the payment method you choose (PayPal, credit card) will be charged the amount for one box every month.
Can I also pay everything in advance?
Yes, you can pay in advance for the entire term of your chosen subscription.
Can I pause or cancel my subscription?
Well! If you want to take a break or cancel, you can pause or cancel your subscription in your account or simply write us an email to firstname.lastname@example.org . There are no costs for you.
Can I change the delivery address for my subscription?
Yes, you can do this in your account or by sending us an email. Remember that the change of address affects all subsequent deliveries. So if you just want to have a box delivered somewhere else, you have to change the address again after(!) the delivery.
Questions about products
Why did the cheese delivered grow moldy?
The formation of mold on cheese is a natural process that begins within a short period of time. Of course, if the cheese was left under the sofa for 4 weeks, we wouldn't eat it anymore ;-) So the rule here is: listen to your feelings and only eat what you want to eat. If you already have a bad feeling beforehand, it's better to leave it alone. You can learn more about mold formation in cheese in our blog from Silvia!
Questions about shipping & delivery
Do you also deliver abroad?
We currently only offer deliveries within Germany for private customers. For business customers, we also ship to European countries upon request.
Are the boxes sent refrigerated?
Boxes containing refrigerated goods such as cheese are sent refrigerated. We use insulated boxes for the cheese and include water-based cooling pads in the packaging. This means the cheese stays fresh until delivery. More about our packaging
How long does the delivery take?
Delivery usually takes place within 48 hours of dispatch.
Which provider are the boxes sent with?
We send our boxes with DPD. There is further information aboutshipping and delivery times here.
Do I have to be at home for delivery?
Especially for boxes with refrigerated goods, we strongly recommend that you be at home and receive the package on the first delivery attempt. With DPD, orders can be tracked precisely up to an hour. You can also give your “drop-off okay” so that it can be left at your door or your neighbor’s door. From this moment on, you are responsible for the whereabouts and timely refrigeration of your delivery.
A refund of the box or a new delivery is excluded if you are unable to receive the package and therefore the goods spoil.
Questions about pickup
Can I also pick up orders from your store?
Yes, that is possible. Please don't come until you have received a notification from us by email or telephone! Your order must be picked up Tuesday, Wednesday or Thursday between 3 p.m. and 8 p.m. after preparation. If you don't come by then, we will donate - or you will donate - your box to a charitable organization (no refund!) :-)
Questions about packaging
Is the packaging biologically neutral?
We use cardboard boxes made from recycled raw materials for our packaging. Our insulation material is also made from recycled materials. The ice packs are water-based and can either be reused or poured into the flowers - only the plastic cover has to go into the yellow bin!
Questions about cancellation, returns & returns
Can deliveries be returned?
If a product is damaged during delivery (e.g. a wine bottle) we will accept returns or offer a partial refund. In this case, please contact us by email. For a (partial) refund of the costs, it is mandatory that you send us photos of the damaged items/packaging.
Orders containing perishable food are also non-returnable online and cannot be returned. Excluded from the right of withdrawal are perishable goods according to BGB § 312d Para. 4 No. 1 / LMHV § 2 Para. 2.
If you have any questions or problems with your delivery, please contact us!